Agree the collection point
Confirm a suitable street-side meeting point and any entrance details. A station name does not reserve a stopping place, and the driver must be able to stop safely and lawfully.

Arriving by train or connecting to an onward journey? Start with the correct station and a clearly agreed collection point near Putney High Street.
View guide fares →Putney railway station and East Putney Underground are separate places. State “Putney railway station” when planning a train-station collection; use “East Putney Underground” for the District line station. For a journey arranged by someone else, make sure the traveller receives the same station name and meeting instructions.
Confirm a suitable street-side meeting point and any entrance details. A station name does not reserve a stopping place, and the driver must be able to stop safely and lawfully.
Your train arrival time is not necessarily the time you can meet a car. Allow for leaving the platform and reaching the agreed point, particularly with luggage or children.
Provide the full address or airport terminal, number of passengers and luggage. Tell the booking team about any timing constraints or vehicle requirements before confirming.
For an onward Heathrow transfer, confirm Terminal 2, 3, 4 or 5. For Gatwick, check North or South Terminal. Build in time for the train connection, luggage and road journey as well as your airline’s check-in guidance. This website provides journey information and guide fares; live booking and vehicle availability are not connected yet.